Terms & Conditions

Payments

I'm offering these payment options :

  • Online banking;
  • PayPal;
  • Others...

Production time

Typical production time is approximately 1-3 days from the time payment is received. This time does not include shipping time, so please plan accordingly.

Shipping

As all of my jewellery is hand made, please consider a shipping time of 5 business days. All my jewels are shipped with a track and trace number provided by Bpost.

Shipping costs at La Perle A-Dorée:  I'm only shipping to Belgium; all my handmade jewels are shipped to you by Bpost. I'm using a flat rate per parcel. Shipping costs are added while you're ordering.

Right of withdrawal

The Customer has the right to withdraw from the purchase within 14 calendar days, unless stated otherwise, without giving reasons, given that the right of withdrawal applies to the goods ordered by the customer

In order to exercise the right of withdrawal, the Customer must notify the seller in a timely and unambiguous statement (eg in writing by post or e-mail) of his decision to withdraw from the purchase.

The Customer must return or hand over the goods immediately after his decision to revoke the agreement. The direct costs of returning the goods will be borne by the Customer unless otherwise agreed.

If the value of the returned product is reduced in any way, the right is retained to hold the Customer liable and claim compensation for any depreciation.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.

Returns

You received your order but one of the items is defective or incorrect. What should you do?

An item can be returned if it's damaged or incorrect. In case an item is different than you had expected it can also be returned to us but shipping costs won't be refunded by me.

The return shipment must comply with the following:

  • products may only be returned within 14 days of receipt. Therefore, please always thoroughly check your order upon receipt.
  • products should be returned in its original condition and packaging. If products are not returned in the original packaging a 20% handling fee will be charged.
  • sale items are excluded from the return policy.

Returned items that do not comply with the above will be refused and returned to sender with postage due.

You can now arrange your return fully online! Click here to read the return process.

Gift Certificate terms & conditions

The La Perle A-Dorée gift certificate is available online at jewelleryshop.be. Gift certificates may only be redeemed towards purchases made at jewelleryshop.be. They are not redeemable for cash or credit except where required by law. Gift certificate purchases must include the shipping cost.

Manufacturing faults

Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by you when returning goods. Proof of purchase is required.

Manufacturing faults do not include:

  • Chipped, cracked or broken gemstones and inclusions.
  • Broken chains.
  • General wear and tear including jewellery that has bent out of shape.
  • Plating finish that has worn off;

Plating is a metal coating that is bonded electronically or chemically to a base metal to give a different colour or finish - e.g. Gold or Silver Look. Please be aware that finish will eventually wear down over time, depending on use etc.

If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding.

Care & Cleaning

Respect your jewels and they will respect you! Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Jewellery is precious and you are responsible for its care.

Jewellery and crystal items are delicate and should be handled carefully. Protect it from chemicals (hair spray, perfume, nail polish remover, chlorine, detergents, lotions etc.) direct sunlight and objects that may damage or cause scratches or dents.

Jewellery that is plated or with certain finishes applied may age or wear back over time. Stones and inclusions are delicate and may chip if not carefully worn. Rings and pendants may break or bend out of shape if mishandled. Crystal stones breaking from mishandling is not considered a manufacturing fault.

My jewels are best cleaned with a professional jewellery cleanser, read manufacturers instructions before use.

Clean plated and delicate gemstones with a soft cloth or mild jewellery cleanser (check before use), do never use silver polish or strong metal cleaners.

Disclaimer

Copyright Disclaimer

The wording, catch phrases and names on La Perle A-Dorée are intended to be viewed as artistic expression. La Perle A-Dorée does not own or claim to own these words and/or phrases. Any similarity with or duplicate wording to those already in use by other companies, organizations, characters or events is coincidental.

Safety Information

La Perle A-Dorée jewellery is not intended for children under the age of 8, unless expressly stated. Babies, toddlers and young children can choke on small pieces and should not be given jewelry to wear or play with.

Handmade Statement

All my jewels are made by hand (the rare exceptions are clearly stated), so please expect slight variances with the images on this webshop. The true colour may vary from that which is displayed in product images. These minor inconsistencies add to the artistic charm and uniqueness of my jewels. As jewelry artist, I strive to make your one-of-a-kind piece beautiful!

Copyright

No images or content may be extracted and used for any purpose whatsoever without the express authorisation from La Perle A-Dorée. All rights reserved. All information, content, services and software displayed on, transmitted through, or used in connection with La Perle A-Dorée, with the exception of user content as defined below, including for example news articles, reviews, directories, guides, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like (collectively, the "Content"), as well as its selection and arrangement, is owned by La Perle A-Dorée.